Terms of Service

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you ("Customer," "you") and Valiton LLC, an Oregon limited liability company ("Valiton," "we," "us").

Contact: luke@valiton.org · Valiton LLC, 28515 SE Highway 212 #131, Boring, OR 97009 · Oregon Registry 257429598

By subscribing to or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Valiton provides a hosted AI question-and-answer chatbot ("the Bot") for your business website.

What we do:

• Build a knowledge base from the publicly available content on your website
• Host the Bot on our infrastructure
• Provide a script tag that displays the Bot on your website
• Refresh the knowledge base periodically from your live website
• Maintain and operate the Bot for the duration of your subscription

What the Service is not:

• It is not software licensed to you. The Bot runs on our infrastructure and is accessible only while your subscription is active.
• It is not a customer relationship management, ticketing, phone, or messaging platform.
• It does not provide medical, legal, financial, tax, or other professional advice, and must not be configured or represented as doing so.

You do not receive a copy of, or rights to, the underlying software.

3. Fees and Billing

Price: $99.00 USD per month. No setup fee.

Billing is monthly in advance via Stripe, beginning on the date you subscribe. Your subscription renews automatically each month until cancelled.

You authorize us to charge your payment method on file on each renewal date. If a charge fails, we may retry and may suspend the Bot until payment succeeds.

We may change pricing with at least thirty (30) days' written notice to the email address on your account. Price changes take effect at your next renewal after the notice period.

4. Cancellation and Refunds

Cancel anytime. You may cancel through the Stripe billing portal or by emailing luke@valiton.org. Cancellation takes effect at the end of your current paid billing period. You keep service through the end of that period; no further charges are made.

First month refundable. If you request a refund within thirty (30) days of your first payment, we will refund that payment in full.

Installation failure refund. If the Bot cannot be installed on your website — including because you are unable to obtain access to your own website — you may request a full refund of any amount paid, at any time before the Bot goes live. We will first offer to perform the installation ourselves if you can provide access.

After the first month, cancellation stops future billing but does not retroactively refund periods already served. Partial-month refunds are not provided by default but may be issued at our discretion.

Chargebacks. If a charge appears to be in error, contact us at luke@valiton.org before initiating a chargeback. We respond within five (5) business days.

5. Your Responsibilities

You agree that:

(a) Website content. The Bot answers using content published on your website. You are solely responsible for the accuracy, legality, and currency of that content. If your prices, hours, services, or policies change, you are responsible for updating your website. The Bot cannot know anything your website does not say.

(b) Installation and access. You are responsible for installing the script tag on your website, or for providing us the access needed to install it. You represent that you have the authority to place code on the website you identify.

(c) Ownership of the site. You represent that you own or are authorized to act for the business and website you submit.

(d) Your own disclosures. You are responsible for your own privacy policy and for any notice or consent your website visitors require under laws applicable to you. See Section 7.

(e) Acceptable use. You will not use the Service to provide medical, legal, financial, tax, or other regulated professional advice; to collect payment card numbers, government identifiers, health information, or other sensitive personal data; to send unlawful, deceptive, harassing, or infringing content; or to attempt to extract, reverse engineer, or resell the underlying software.

We may suspend or terminate the Service immediately for a violation of Section 5(e).

6. Accuracy, Limitations, and the Bot's Behavior

Read this section carefully. It describes what the Bot does and does not do.

The Bot generates answers using artificial intelligence, drawing on content retrieved from your website. It is designed to answer only from that content and to decline questions it cannot answer from that content, directing the visitor to your contact method instead.

We do not warrant that every answer will be accurate, complete, or current. AI systems can produce incorrect output. Content on your website may be outdated. The Bot may decline to answer questions it could have answered, or may phrase an answer imprecisely.

The Bot's answers are not offers, quotes, contracts, or professional advice. No answer creates a binding obligation on you or on Valiton. You are responsible for what your website publishes and for how you and your visitors act on it.

You agree to review the Bot's behavior after installation and to notify us of any material inaccuracy so we can correct it.

Availability. We aim for continuous availability but provide no service level agreement or uptime guarantee. The Service may be unavailable due to maintenance, third-party outages, or events beyond our control. We are not liable for losses arising from downtime.

7. Your Website Visitors

When a visitor to your website uses the Bot, the text of their message is transmitted to our systems and to our AI provider in order to generate a response.

We do not retain the content of visitor conversations beyond what is transiently required to produce a response, except where a limited technical log is necessary for security or abuse prevention. See our Privacy Policy.

As between you and Valiton, you are the controller of that interaction and we are your processor. You are responsible for providing any privacy notice, disclosure, or consent your visitors are entitled to under laws applicable to your business. We will process visitor data only to provide the Service.

You must not configure the Bot to solicit sensitive personal information from visitors.

8. Intellectual Property

Ours. Valiton owns all right, title, and interest in the Service, including the software, models, retrieval systems, widget, infrastructure, and all improvements to them. Nothing in these Terms transfers any ownership to you.

Yours. You retain all rights in your website content. You grant us a non-exclusive, worldwide license to access, copy, process, and store that content for the sole purpose of operating the Bot for you. This license ends when your subscription ends.

Feedback. If you send us suggestions or feedback, we may use them without restriction or compensation.

9. Term, Termination, and Data on Termination

These Terms remain in effect while you use the Service.

You may terminate at any time under Section 4.

We may terminate or suspend for non-payment, violation of Section 5, or if continuing to provide the Service would expose us to legal risk. Where practical, we will give notice and an opportunity to cure.

On termination: the Bot stops responding and the script tag becomes inactive. We will delete your knowledge base and configuration within thirty (30) days, except for records we are required to retain for tax, accounting, or legal purposes.

You are responsible for removing the script tag from your website.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, VALITON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE BOT'S ANSWERS WILL BE ACCURATE OR COMPLETE.

WE MAKE NO GUARANTEE OF ANY BUSINESS RESULT, INCLUDING INCREASED INQUIRIES, LEADS, BOOKINGS, CUSTOMERS, OR REVENUE.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VALITON WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

VALITON'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL FEES YOU PAID TO VALITON IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; those limitations may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless Valiton and its members, officers, and agents from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of: (a) your website content; (b) your breach of these Terms; (c) your violation of any law or third-party right; or (d) a claim by one of your website visitors relating to your failure to provide required privacy notice or consent.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules.

Informal resolution first. Before filing any claim, the parties agree to attempt informal resolution for thirty (30) days after written notice.

Arbitration. If informal resolution fails, any dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Portland, Oregon, in English. You understand that without this provision you would have the right to sue in court and have a jury trial.

No class actions. Disputes will be arbitrated individually. No arbitration may be joined with another proceeding or brought on a class or representative basis.

Exceptions. Claims for injunctive relief, or to protect intellectual property, may be brought in the state or federal courts located in Oregon, and both parties consent to that jurisdiction.

Time limit. Any claim must be brought within one (1) year after it arises.

14. Changes to These Terms

We may update these Terms. We will post the updated version and change the "Last updated" date. For material changes affecting existing subscribers, we will give at least thirty (30) days' notice by email. Continued use after the effective date constitutes acceptance. If you do not accept, your remedy is to cancel under Section 4.

15. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between the parties regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. We may assign these Terms in connection with a merger, acquisition, or sale of assets. No partnership, joint venture, or employment relationship is created. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact